The estimated delivery time is shown at checkout or in your order confirmation. We make every effort to dispatch orders promptly, with priority given to fresh and delicate products. Delivery times are estimates and may be affected by the destination, courier service, weather or unusually high order volumes.

We deliver to all UK postcodes. However, some remote areas may incur additional charges or take slightly longer. During checkout, you'll see the exact delivery cost and estimated arrival date for your postcode. If you have any concerns about your location, please contact us before ordering.

Every order is packed with care using food-suitable protective materials selected for the products ordered. Delicate items are arranged to help preserve their quality and presentation during transit. Once delivered, please follow the storage and shelf-life instructions provided with each product.

Where tracking is available for the selected delivery service, you will receive a dispatch notification containing your tracking details once the order has left us. Courier tracking updates may take a short time to appear after dispatch.

Please contact our Customer Support team as soon as possible, preferably within 24 hours of delivery. Include your order number and clear photographs of the products and their outer and inner packaging. Please retain the products and packaging while we investigate. We will review the circumstances and provide an appropriate resolution. This does not affect your statutory rights.

Many Kweider products are fresh, perishable or prepared to order. For these items, change-of-mind cancellation or return rights may not apply once preparation has begun or the order has been dispatched. If you wish to cancel, please contact us as soon as possible. This does not affect any rights that apply to eligible non-perishable items or your statutory rights if goods are faulty, damaged, incorrectly supplied or not as described.

Orders are delivered by independent courier partners. Once dispatched, tracking updates and delivery schedules are managed by the courier. Kweider is not responsible for delays outside our reasonable control or for unsuccessful delivery caused by incorrect customer information, restricted access or the recipient being unavailable. We will assist with any courier investigation, and nothing in this policy affects your statutory rights.